Returns & Refunds Policy
This Returns & Refunds Policy explains the conditions under which customers may request a return, replacement, or refund for purchases made through our website. Rainbow CDA, LLC is committed to providing a fair and transparent process to ensure customer satisfaction.
Business Information
Rainbow CDA, LLC
Andros Store
21119 South Wilmington Avenue
Carson, California 90810
United States
Email: [email protected]
Phone: +1 562-475-8834
Return Eligibility
Customers may request a return within 30 days of receiving their order. To be eligible for a return, the item must meet the following conditions:
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The item must be unused and in its original condition
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The item must be returned in its original packaging
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Proof of purchase (order confirmation or receipt) must be provided
Items returned without prior authorization may not be accepted.
Non-Returnable Items
Certain items may not be eligible for return, including:
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Items that have been used, worn, or damaged by the customer
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Items returned without original packaging
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Items marked as final sale or non-returnable at the time of purchase
Return Process
To initiate a return, please contact our support team at:
Email: [email protected]
Please include the following information in your request:
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Order number
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Description of the issue
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Photos of the item if it is damaged or defective
Our support team will review your request and provide return instructions if the return is approved.
Return Shipping
Customers may be responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
We recommend using a trackable shipping service when returning items, as we cannot guarantee receipt of returned packages without tracking.
Refunds
Once we receive and inspect the returned item, we will notify you regarding the status of your refund.
If approved, refunds will be issued to the original payment method used at checkout. Please allow 5–10 business days for the refund to appear on your account depending on your payment provider.
Exchanges
If you received a defective or damaged item, you may request a replacement instead of a refund. Replacement items will be shipped after the returned item has been received and inspected, or after verification of the issue.
Late or Missing Refunds
If you have not received your refund after the expected processing time:
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Check your bank account again
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Contact your credit card company or payment provider
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Contact your bank for further processing details
If you have completed these steps and still have not received your refund, please contact us for assistance.
Order Cancellations
Orders may be canceled within 12 hours of placement. After this period, the order may already be in processing and cancellation may not be possible.
Contact Information
If you have any questions about returns or refunds, please contact us:
Rainbow CDA, LLC
Email: [email protected]
Phone: +1 562-475-8834